DISPATCH AND DELIVERY METHODS
We do not make any profit on packaging and postage; we charge you only what it
costs us to post your order.
To help the environment we re-use packaging as much as possible.
We aim to dispatch all goods within two working days of receiving your order.
Products are sent by royal mail recorded services, which enables you to track the
whereabouts of your parcel once it has been dispatched at www.royalmail.com
All UK orders will be despatchd by Royal Mail Recorded Delivery:
Your parcel should be with you 1-3 days after your order has been dispatched and
if it has not arrived after 5 working days, please contact us quoting your full name,
order number and full address and we will look straight in to it for you.
This service requires a signature in order for the parcel to be delivered.
International orders will be dispatched by Royal Mail international signed for
service. Again we aim to post your order within two working days and it usually
takes up to 5 working days to arrive however it can take longer and we sadly cannot
guarantee a delivery date.Please note that all orders require a signature on receipt.
RETURNS AND EXCHANGES
You have 14 days to return and 14 days to exchange an item received from
Please send returns and exchanges to QUINTON CHADWICK, 18 Tudor
Road, London, E9 7SN , UK, clearly marked Quinton Chadwick Returns
Please include your receipt, along with the reason for return
(please be as detailed as possible).
We kindly ask that all items are carefully packed and returned by recorded post.
Your card will be refunded upon receipt of the item,
Please make sure the item is unworn, with original tags and packaging.
Is not damaged or marked in anyway, washed or smelling of smoke, aftershave,
perfume or washing powder.
Please note that you will be refunded for the price of the item but not the
postage,unless the item is faulty.
LATE AND LOST DELIVERIES
If your delivery has been delayed, then please contact us and we will track your
parcel via the Royal Mail website and let you know the tracking number too.
We cannot refund or replace lost items until 20 working days after the date of
despatch (30 days for international items) - this is when the Royal Mail classes
items as being lost.
Delays can often be caused by customs checks, which can sometimes take up to
Items not received but tracked as being delivered -
This frequently happens when items are delivered to places of work. In some
cases, your item might have been delivered to a post room or colleague within your
company and someone else will have signed for it. In these cases for a small
charge, you can request a proof of delivery certificate from the Royal Mail
(www.royalmail.com) by filling in a signature request form. Please note that we do
not refund or replace items that are tracked as being delivered. For this reason, we
always recommend that you get items delivered to your home address.
Quinton Chadwick cannot be held responsible for goods that are lost or delayed in